Damian Towler

Enterprise Data Strategist for CUA

Damian is the Enterprise Data Strategist for CUA which is Australia’s largest mutual providing banking, health insurance and general insurance services. In this role, he leads the transformation of CUA’s data capability from hand-coded ETL on flat-files to a modern, sustainable capability based on industry leading relational data warehouse automation tools and methods. Graduating in 1984 from the University of Queensland, Damian majored in Information Technology specialising in Relational Algebra and Conceptual Schema Design. Thus began a lifelong career in all things ‘Data’ modelling, profiling, database, data warehousing, analysis and data quality. He worked at Shell UK Oil in the early 1990’s on the ‘Data Library’ project and the ‘Corporate Data Model’ which were early incarnations of Business Intelligence systems.

Over the years, Damian has performed various IT Architecture roles including Enterprise Architecture, Information Architecture, Solution Architecture and Integration Architecture. His work in data and database optimisation led to a role in Performance Engineering, IT Infrastructure Capacity, Availability Management and Cloud computing (BPaaS, SaaS, Paas, IaaS). He is an expert on Incident, Problem, Change, Release and IT Finance
(Billing, Chargeback).

During his 15 years with IBM, Damian was peer elected as a global thought leader to the worldwide Academy of Technology. He led a global knowledge
community of over 3,000 practitioners. In this role, Damian performed trouble-shooting roles all over the world and educated hundreds of IT professionals in IT Architecture, Performance Engineering and IT Service Management across Australia, New Zealand, China, India, UK, Canada and USA.  His deep industry experience includes healthcare, higher education, the resource sector, telecommunications, banking, transport and utilities.

Damian is a natural leader. He has IT profession certification as a Certified ITIL Service Manager (ISEB #4898 with distinction) and is an Open
Group Certified Master IT Specialist (#50690).

Damian has invented an IT Service Engineering framework that bridges the worlds of IT Architecture and IT Operations using standards including
ISO/IEC 42010 (IT Architecture), ISO/IEC 38500 (COBIT), ISO 20000 (ITIL) and IEEE 1490 (Project Management). He is a keen advocate of industry-based business process models like APQC, eTOM (Telco) and SCOR (Supply Chain). Damian has created extensions of the APQC PCF for Healthcare, Higher Education and Airports.